Terms of service

Terms & Conditions of Use

Couture & Violette Textiles' physical store is located at

350 Main Street East

Farnham, Qc

J0l 1T0

Telephone:450-779-7401

Email:info@coutureviolettetextiles.ca

Terms and conditions

The website allows access to a number of services which may be used in accordance with these Terms.

  • The purchase of fabrics from our exclusive collections for which we retain the copyright and image creator rights.

  • The ability to send us your designs or digital images so that we can print them for you.

  • The possibility of ordering products with images that have been placed on objects and fabrics and other products.

To do this:

      • You are responsible for ensuring that all information submitted at the time of payment is correct and complete, so that we can provide you with the purchases made . This information includes in part but is not limited to :name, address, telephone number, email address, payment information.

      • Once you have placed an order for goods or services through the Couture & Violette Textiles site , the order will not be considered to have been accepted until you have received confirmation from us. This confirmation will be sent to you by email.

      • The decision whether or not to accept an order from you is at our discretion and we are under no obligation to do so.

      • We may, at our sole discretion, refund all or part of the payment made for the relevant order, but we reserve the right to invoice in full as if the products had been shipped.

    • Prices and discounts

      • We set the prices and post those prices on the website. Shipping costs are shown separately. We may occasionally change our prices at our sole discretion. The changes will appear on the website.

      • Any modification of your order may incur additional costs. We will contact you by email or phone to proceed with payment.

      • Promotional codes may be published from time to time as part of a promotion. Promo codes can get you a discount, free item, or free shipping .

      • Promotional codes can only be used for online orders placed through this website. A maximum of one promotional code can be used per order.

      • Modification or cancellation of your order

        • Within one hour of ordering :We will wait a minimum of one (1) hour before going into production after you have placed your order. D uring this time , you are welcome to contact us by phone or email if you wish to modify your order or change your mind.

        • After one (1) hour :we print each product and fabric manually, therefore as soon as we start producing or cutting your personalized items or our exclusive collections , it therefore becomes impossible to cancel the order or request a refund .

          • You agree that in order to achieve best results, we sometimes need to modify images and adapt them in order to achieve the best possible results. Couture & Violette Textiles will attempt to communicate with you but is not obliged to make these adjustments and does so without incurring any liability, in order to obtain better results.

            • If n e need to contact you to ensure a good result before proceeding with the production of your order, and you do not answer our calls and/or messages, this may delay your order. If we contact you with questions regarding your order, it is because we deem it necessary to provide the Service. We are not obligated to contact you regarding your order at the time of production.

            • Please note that we cannot add discounts or promotional codes retroactively. This should be done automatically at the time of purchase or not at all. If you forgot to add your promotional code at the time of your order, we will not be able to do it for you afterwards.

          • Product production

            • Production times are an estimate and do not guarantee that products will be manufactured and shipped on a specific date. We will do our best to meet these deadlines.

            • All fabric sizes should be exact, however due to the nature of the products (hand made and customized one by one) there will occasionally be some shrinkage and minimal size differences between the finished fabrics and sizes. advertised on this site.

          • Delivery

            • For more information and to see the conditions, see no t re-section delivery.

            • Delivery times are indicated in good faith. Where a delivery time is mentioned, it is only an indication and we do not guarantee that the products will arrive on the exact date. We will do our best to meet these deadlines.

          • Returns

            • In the unlikely event of a manufacturing defect, it will be repaired or replaced free of charge.

            • Manufacturing defects cover scratches on the product, seam issues and hems. We, the manufacturer, will decide what is the manufacturing defect.

            • Requests or complaints must be reported to us within 24 hours of receipt of the goods, or in the event of non-delivery, within a reasonable time after the expected arrival of the goods.

          • Reproduction of site content

            • You are not authorized to copy, distribute, modify, falsify or use in any way the content of the Couture & Violette Textiles site .

            • You are advised to keep backup copies of all material provided to us. You are responsible for keeping backup copies of any images you have added to the site or which have been emailed to us.

            • We will not be responsible for the backup or loss, deletion or corruption of images or any other material.

          • Data protection

            • Personal data provided to us via this website will only be used in accordance with the use for your purchases. By providing us with your personal data you consent to their use only for the good of your sending and payment.

            • By sending us your designs on the site you grant the following licenses:the right to display and share data for the confirmation of the right products to be launched in production and the right to print.

            • You also grant us the license and the right to make changes to your design if deemed necessary in order to properly prepare the item for production.

          • Representations

              • You are the owner of the pattern or design you want to have printed for you; and

                • You have the legal right to use the images sent and to allow us the use of printing licenses; and

                • To your knowledge, no one else is claiming ownership or exclusive rights to the Design; and

                • The i mages, door designs do nt not affect the privacy, celebrity, moral rights or other third parties.

                • Couture & Violette Textiles does not encourage theft of copyright. By sending your creations, images, design for personalized printing, you affirm to be the holders of the rights and thus release Couture & Violette Textiles from all responsibilities. In case of doubt, and after summary verification, Couture & Violette Textiles may at any time end production without reimbursement.